Zillow
by Zillow Group · Lifestyle · Real Estate
The most popular real estate marketplace with Zestimates, 3D tours, and comprehensive property listings.
Quick Answer: Zillow has a verified Real Score of 3.8/5 based on 87,500 verified reviews, compared to its App Store rating of 4.7/5. Mixed reviews from verified users.
Real Score vs App Store Rating
App Store Rating
Includes unverified reviews
Verified Real Score
Based on 87,500 verified reviews
Gap Alert: Zillow's App Store rating is 0.9 points higher than its verified Real Score. This suggests that some store reviews may be inflated by fake or incentivized ratings.
Pros & Cons
What Users Love
- Largest listing database
- Zestimate home valuations
- 3D Home tours
- Neighborhood data and schools
Common Complaints
- Zestimate accuracy varies widely
- Leads go to paying agents
- Can be overwhelming
- Listing updates can lag
Verified Reviews (20)
Best app for browsing homes
Zillow has the most complete listing database and the browsing experience is addictive. Map view, filters, saved searches, and photo galleries make house hunting enjoyable. The gold standard for home browsing.
Zestimate was $50k off on my house
Listed my home and the Zestimate was significantly below market value. Buyers used it to lowball me. Zestimates are estimates, not appraisals, but people treat them as gospel. Dangerous.
3D tours saved us so much time
Walking through homes virtually before visiting in person eliminated 80% of unnecessary trips. The 3D tour quality on newer listings is impressive. Especially useful for relocation.
Listing data can be stale
Found a home listed as available that had been under contract for a week. Zillow's data doesn't always update in real-time from MLS. In a hot market, stale listings waste time.
Saved searches with instant alerts
Setting up search criteria and getting instant notifications when new listings match is essential in competitive markets. Being among the first to know about a listing matters. Alerts work well.
Agent leads system is frustrating
Inquiring about a property connects you with a paying Zillow agent, not the listing agent. The lead generation model prioritizes Zillow's revenue over your home buying experience.
Neighborhood data is comprehensive
School ratings, crime data, walk scores, and nearby amenities for every listing. The neighborhood context helps evaluate a home beyond just the property itself. Essential research.
Rent Zestimate helped me price my rental
The rental estimate feature helped me price my investment property competitively. Not perfect but a solid starting point. Useful for landlords setting rental rates.
Too many ads from agents
Agent advertisements are everywhere in the app. Searching for homes means constant agent pitches. The commercial intent is obvious and detracts from the browsing experience.
Price history shows market trends
Seeing a property's complete price history including past sales, Zestimate changes, and tax assessments helps understand value trajectory. The historical data informs better offers.
Mortgage calculator is built in
Estimating monthly payments with current rates, property taxes, and insurance included. The calculator helps determine if a home is within budget before falling in love with it.
For sale by owner listings are limited
FSBO listings are fewer on Zillow compared to agent-listed properties. The platform is designed around agent relationships, which means alternative selling methods get less visibility.
Floor plans when available are great
Interactive floor plans on some listings help visualize the space better than photos alone. Not available on every listing but incredibly useful when present. More listings should include these.
Dream home feature is fun
Zillow's just-for-fun browsing of mansion and luxury listings scratches a real psychological itch. The app acknowledges that many people browse Zillow for entertainment, not just purchase intent.
Apartment rentals are less comprehensive
For home buying, Zillow is great. For apartment rentals, the listings aren't as complete as dedicated rental platforms. The rental side feels like a secondary product.
Tax and ownership records
Access to property tax records, ownership history, and lot details adds transparency to the home buying process. Public records integration makes research efficient.
Home value tracker for owners
Claiming your home and tracking its value over time is useful for current homeowners. The value graph showing appreciation or depreciation trends informs financial decisions.
Photo quality has improved
More listings now have professional photography, drones shots, and virtual staging. The visual quality of Zillow listings has improved significantly over the past few years.
Overwhelming amount of information
Sometimes there's too much data on each listing - comparable sales, value estimates, neighborhood stats, agent info. For first-time buyers, the information overload can be paralyzing.
The default real estate app for a reason
Zillow isn't perfect but it has the most listings, best-known brand, and most comprehensive data. Like it or not, it's the starting point for most home searches in America.
Showing 1-20 of 12,847 reviews
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Last updated: April 2026