Walmart
by Walmart Inc. · Shopping & E-Commerce · Marketplaces
Shop for groceries, household items, and more with delivery, pickup, or in-store options from Americas largest retailer.
Quick Answer: Walmart has a verified Real Score of 3.8/5 based on 86,250 verified reviews, compared to its App Store rating of 4.8/5. Mixed reviews from verified users.
Real Score vs App Store Rating
App Store Rating
Includes unverified reviews
Verified Real Score
Based on 86,250 verified reviews
Gap Alert: Walmart's App Store rating is 1.0 points higher than its verified Real Score. This suggests that some store reviews may be inflated by fake or incentivized ratings.
Pros & Cons
What Users Love
- Competitive prices especially for groceries
- Excellent pickup and delivery options
- Walmart+ membership is good value
- Price match guarantee
Common Complaints
- Grocery substitutions can be odd
- Third-party marketplace quality varies
- App can be slow to load
- Customer service wait times are long
Verified Reviews (20)
Grocery pickup saves my weekends
I order groceries on Thursday night and pick them up Saturday morning. The whole process takes 5 minutes. Walmart+ is so worth it for the free delivery and fuel discounts.
Substitutions are wild sometimes
Ordered bananas and they substituted them with banana flavored pudding. Ordered ground beef and got turkey. The substitution logic needs serious work. Otherwise the app is fine.
Prices beat everyone
Consistently cheaper than Target, Amazon, and local grocery stores. The app makes it easy to compare prices and the rollback deals are genuinely good. Saving hundreds per month.
Walmart+ is underrated
Free delivery, fuel discounts, Paramount+ included, mobile scan & go in stores... Walmart+ is actually better value than Prime in many ways. The app handles all of it well.
App crashes constantly
At least once per shopping session the app crashes or freezes. Loses my cart sometimes too. On a Galaxy S24 so its not a hardware issue. Needs serious bug fixes.
Scan and Go is brilliant
Walking through the store scanning items with my phone and then just paying and walking out is the future of shopping. No checkout lines! The app makes this seamless.
Marketplace sellers are sketchy
The Walmart marketplace is full of drop-shippers selling overpriced junk. Stick to items sold and shipped by Walmart directly. The app should make this distinction more clear.
Best for family shopping
With four kids, Walmart is a lifesaver. Great prices on everything from groceries to school supplies. The app lists and reorder features make recurring shopping effortless.
Pharmacy integration is great
Managing prescriptions through the Walmart app is convenient and their generic drug prices are unbeatable. $4 generics have saved my family so much money.
Delivery windows fill up fast
Good luck getting a same-day delivery slot. They fill up by 7am. You basically have to plan deliveries days in advance which defeats the purpose. Pickup is more reliable.
Good deals on electronics
Found several electronics cheaper at Walmart than Amazon. The app price comparisons make this easy to verify. Return policy is also more generous for electronics.
InHome delivery is game changing
Having Walmart deliver groceries straight into my fridge and garage while Im at work sounded scary but its been amazing. The app lets you watch on camera. Highly recommend.
Wrong items delivered twice
Received someone elses grocery order for the second time in a month. Customer service gave me a refund but it meant no dinner ingredients. Frustrating experience.
Great for holiday prep
The app makes holiday shopping and party prep easy. Created a list, ordered everything, picked it up curbside. Stress-free. The list sharing feature with family is useful too.
Product photos are misleading
Multiple times Ive ordered items where the photo shows something much nicer than what arrives. Especially for home goods and clothing. The reviews help but its still annoying.
Fuel savings add up
The Walmart+ fuel discount saves me about $30 a month. The app shows nearby participating stations and your current savings. Small perk that makes a big difference.
Rollbacks are legit deals
Unlike some stores where "sales" are just regular prices, Walmart rollbacks are genuinely good deals. I track prices through the app and have verified significant savings.
Customer service needs improvement
Had an issue with a defective item and spent 45 minutes on hold. The in-app chat wasnt helpful either. Product quality and prices are good but support is lacking.
Consistent grocery quality
The produce and meat from Walmart grocery delivery has been consistently good quality. Better than what I was expecting honestly. App makes reordering past orders really easy.
Better than I expected
Was skeptical about Walmart competing with Amazon but the app experience is solid, prices are lower on many items, and delivery has been reliable. Pleasant surprise overall.
Showing 1-20 of 12,847 reviews
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Last updated: April 2026