Expedia
by Expedia Group · Travel & Navigation · Booking & Accommodation
Book flights, hotels, car rentals, activities, and vacation packages in one app with member discounts.
Quick Answer: Expedia has a verified Real Score of 3.6/5 based on 66,750 verified reviews, compared to its App Store rating of 4.7/5. Mixed reviews from verified users.
Real Score vs App Store Rating
App Store Rating
Includes unverified reviews
Verified Real Score
Based on 66,750 verified reviews
Gap Alert: Expedia's App Store rating is 1.1 points higher than its verified Real Score. This suggests that some store reviews may be inflated by fake or incentivized ratings.
Pros & Cons
What Users Love
- Bundle deals save money
- One Stop Shop for all travel
- Loyalty program is generous
- Price match guarantee
Common Complaints
- Customer service can be difficult
- Cancellation policies vary
- App can be slow
- Third-party bookings complicate changes
Verified Reviews (20)
Bundle and save is legit
Booking flight + hotel together through Expedia saved me $350 compared to booking separately. The bundle deals are where the real value is. Always check bundles first.
Cancellation nightmare
Tried to cancel a hotel that Expedia booked through a third party. Nobody could help me. Expedia blamed the hotel, hotel blamed Expedia. Lost $200. Book direct instead.
One app for everything travel
Flights, hotels, car rentals, activities - all in one place. The convenience of managing an entire trip from one app is huge. Not always the cheapest but the most convenient.
Points expire too quickly
Expedia points expire after 18 months of inactivity. Lost 15,000 points because I didnt travel for a while. Very frustrating loyalty program policy.
Price match actually works
Found a lower price elsewhere and Expedia matched it plus gave extra credit. The price match guarantee is real if you take the time to submit it.
Good for car rentals
The car rental comparison is excellent. Shows all providers at an airport with prices and features. Found a great deal on a premium rental. Best car rental comparison tool.
App is sluggish
The app is noticeably slower than Booking.com or Hotels.com. Search results take long to load and switching between tabs is laggy. Needs performance optimization.
Member pricing is substantial
The member-only prices (just sign up for free) offer genuine discounts. Usually 10-15% below the standard rate. No reason not to be a member.
Customer service runaround
Spent 2 hours on the phone trying to change a booking. Transferred 4 times. Each agent asked me to repeat everything. Finally resolved but the process was exhausting.
Activity booking is convenient
Booking tours, museum tickets, and activities through Expedia alongside flights and hotels keeps everything organized. The activity selection is growing nicely.
Hidden resort fees
Booked what I thought was a great deal only to discover $45/night resort fees at check-in. Expedia showed the room rate but not mandatory fees. Transparency needed.
Flight comparison is thorough
The flight search shows all options with clear price breakdowns. The flexible dates calendar showing price variations by day helps find the cheapest flight dates.
Vacation packages work great
Booked an all-inclusive vacation package and everything was seamless. Airport transfers, hotel, and activities all coordinated. The package price was genuinely good value.
Too many upsells
During the booking process youre bombarded with insurance, car rentals, seat upgrades, and extras. Just let me complete my booking without 10 upsell screens.
Multi-city flights handled well
Booking complex multi-city flight itineraries is easier on Expedia than on airline websites. The interface handles multiple stops and open jaws nicely.
Loyalty program is middle of road
The rewards program gives you credit toward future bookings. Its okay but not as exciting as hotel chain loyalty programs with elite status and perks.
Trip boards for collaboration
The trip boards feature where you save options and share with travel companions is useful for group trip planning. Everyone can vote and discuss options.
Not always the best deal
Always compare Expedia with direct booking and other OTAs. Sometimes Expedia is cheapest, sometimes not. Its a good starting point for price comparison.
Cruise booking is well done
The cruise booking section is comprehensive. Compare cruise lines, itineraries, and cabin types easily. Found a great deal on an Alaska cruise through the app.
Reliable travel companion
Been using Expedia for years and its a reliable go-to for travel planning. Not flashy but consistently delivers on finding good travel deals across all categories.
Showing 1-20 of 12,847 reviews
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Last updated: April 2026