BetterHelp
by BetterHelp · Health & Fitness · Meditation & Mental Health
Online therapy platform connecting users with licensed therapists via text, phone, and video. Not a meditation app but a mental health counseling service.
Quick Answer: BetterHelp has a verified Real Score of 3.5/5 based on 13,456 verified reviews, compared to its App Store rating of 4.3/5. Mixed reviews from verified users.
Real Score vs App Store Rating
App Store Rating
Includes unverified reviews
Verified Real Score
Based on 13,456 verified reviews
Gap Alert: BetterHelp's App Store rating is 0.8 points higher than its verified Real Score. This suggests that some store reviews may be inflated by fake or incentivized ratings.
Pros & Cons
What Users Love
- Access to licensed therapists
- Convenient text, phone, and video sessions
- No commute to appointments
- Large therapist network
Common Complaints
- Expensive ($60-90/week)
- Quality varies by therapist
- Not a substitute for in-person therapy in all cases
- Insurance rarely covers it
Verified Reviews (20)
Good choice for fitness
Switched to BetterHelp from another app and dont regret it. Having a therapist accessible via text is incredibly convenient.
Great BetterHelp experience
BetterHelp has become my go-to app. Having a therapist accessible via text is incredibly convenient and the overall experience is solid. Highly recommend for anyone looking for a reliable option.
Solid app, recommend it
Been using BetterHelp for about 6 months now and Im really happy with it. My therapist match has been really helpful and supportive and I use it daily without issues. Good app.
BetterHelp works well
BetterHelp delivers on its promises. Having a therapist accessible via text is incredibly convenient and updates keep improving things. Worth downloading.
Happy with BetterHelp
Love BetterHelp! My therapist match has been really helpful and supportive and makes my routine so much easier. One of the better apps in this category.
Good choice for fitness
Switched to BetterHelp from another app and dont regret it. Having a therapist accessible via text is incredibly convenient.
Great BetterHelp experience
BetterHelp has become my go-to app. Having a therapist accessible via text is incredibly convenient and the overall experience is solid. Highly recommend for anyone looking for a reliable option.
Solid app, recommend it
Been using BetterHelp for about 6 months now and Im really happy with it. My therapist match has been really helpful and supportive and I use it daily without issues. Good app.
BetterHelp works well
BetterHelp delivers on its promises. Having a therapist accessible via text is incredibly convenient and updates keep improving things. Worth downloading.
Happy with BetterHelp
Love BetterHelp! My therapist match has been really helpful and supportive and makes my routine so much easier. One of the better apps in this category.
Average experience
Good but not great. BetterHelp needs some work on Therapist quality varies significantly between providers but the fundamentals are there.
Decent but could be better
BetterHelp is decent but not perfect. Way too expensive for most people at $60-90 per week but the core functionality works. Worth trying.
BetterHelp is okay
BetterHelp has its pros and cons. Having a therapist accessible via text is incredibly convenient but Way too expensive for most people at $60-90 per week. Solid 3 stars.
Mixed feelings on this one
Middle of the road for me. BetterHelp does the basics well but I wish it had more Therapist quality varies significantly between providers. Acceptable.
Has potential
BetterHelp is fine. Nothing amazing, nothing terrible. Way too expensive for most people at $60-90 per week but overall gets the job done.
Average experience
Good but not great. BetterHelp needs some work on Therapist quality varies significantly between providers but the fundamentals are there.
Disappointing
Disappointed with BetterHelp. Way too expensive for most people at $60-90 per week make it hard to recommend. There are better alternatives out there.
Needs work
BetterHelp has gone downhill. Therapist quality varies significantly between providers. Considering switching to something else.
Not worth it
Not worth the money. BetterHelp charges too much for what you get. Way too expensive for most people at $60-90 per week.
Better options exist
BetterHelp needs major improvements. Therapist quality varies significantly between providers. Cant recommend in its current state.
Showing 1-20 of 12,847 reviews
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Last updated: April 2026