Apartments.com
by CoStar Group · Lifestyle · Real Estate
The largest apartment rental marketplace with virtual tours, neighborhood info, and detailed floor plans.
Quick Answer: Apartments.com has a verified Real Score of 3.4/5 based on 27,500 verified reviews, compared to its App Store rating of 4.6/5. Mixed reviews from verified users.
Real Score vs App Store Rating
App Store Rating
Includes unverified reviews
Verified Real Score
Based on 27,500 verified reviews
Gap Alert: Apartments.com's App Store rating is 1.2 points higher than its verified Real Score. This suggests that some store reviews may be inflated by fake or incentivized ratings.
Pros & Cons
What Users Love
- Largest rental listing database
- Detailed floor plans
- Virtual tours available
- Rent payment through app
Common Complaints
- Listings can be outdated
- Some fake or misleading listings
- Heavy advertising
- Landlord-biased platform
Verified Reviews (20)
Most comprehensive rental listings
Apartments.com has the biggest database of rental listings in the US. If an apartment is available, it's probably here. The sheer volume of listings is the primary advantage.
Listings are sometimes fake or outdated
Applied for three apartments that turned out to be already rented. The listing freshness is unreliable. Wasting time on ghost listings is frustrating and common.
Floor plans help visualize space
Detailed floor plans with room dimensions for most listings help you figure out if your furniture fits before touring. The floor plan availability is better than any competitor.
Jeff Goldblum ads are everywhere
The constant Jeff Goldblum ads in and outside the app are memorable but the ad frequency within the app itself is excessive. I get the branding but ease up on in-app ads.
Rent payment feature is convenient
Paying rent through the app with credit card (to earn points) is convenient. The payment platform works but not all landlords accept it. When available, it simplifies rent payment.
Bait and switch pricing common
Listed price says $1200 but when you inquire it's actually $1500 with required add-ons. Misleading pricing from landlords is rampant and Apartments.com doesn't police it well.
Virtual tours for remote apartment hunting
Virtual apartment tours helped me find my apartment from 1000 miles away during relocation. Touring units virtually before committing to a visit saves enormous time for long-distance moves.
Reviews of apartments are helpful
Reading reviews from current and past tenants about management, maintenance, and living experience provides insight you can't get from photos. Tenant reviews should be required.
Application fees add up fast
Each application costs $30-75 and you often need multiple applications. The app doesn't help with universal applications that work across properties. Application fee waste is a rental market problem.
Map search with commute overlay
Searching by map and filtering by commute time to your workplace. Finding apartments within 30 minutes of the office on the map is practical. The commute filter is well-implemented.
Photo quality varies wildly
Some listings have professional photos, others have dark phone pictures. The inconsistency makes comparison difficult. A photo quality standard would improve the browsing experience.
Neighborhood data exists but is basic
Walk scores, nearby restaurants, and transit info are available but not as detailed as Trulia or Zillow. The neighborhood information is adequate but not a standout feature.
Amenity filtering is thorough
Filtering by specific amenities - in-unit washer/dryer, parking, pet-friendly, gym, pool - narrows results to exactly what you need. The amenity filters are comprehensive and accurate.
Landlord platform over renter platform
The platform clearly serves landlords (who pay) more than renters (who don't). Featured listings, lead generation, and ad prioritization all serve the paying client, not the user.
Price history for apartments would be nice
No way to see if an apartment's rent has increased over time. Historical pricing data would help renters understand the trend and negotiate. Missing feature for renters.
Move-in cost calculator
Estimating total move-in costs including deposit, first month, and fees helps budget for the transition. The cost calculator prevents sticker shock at signing. Practical tool.
Roommate matching feature exists
The roommate matching feature to find compatible people looking to share an apartment. Not as robust as dedicated roommate apps but having it built in is convenient.
Notification frequency is annoying
Push notifications about listings I'm not interested in, price changes on apartments I didn't save, and promotional content. The notification system needs better targeting.
Contact management for applications
Tracking which apartments you've contacted and their response status in one place. The application tracking feature helps manage the apartment search process.
The default rental search app
Like Zillow for buying, Apartments.com is the default for renting. Not because it's the best but because it has the most listings. Volume drives usage even when the experience is mediocre.
Showing 1-20 of 12,847 reviews
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Last updated: April 2026