Amazon Music
by Amazon.com, Inc. · Music & Audio · Streaming
Music streaming service included with Amazon Prime and available as standalone Unlimited tier.
Quick Answer: Amazon Music has a verified Real Score of 3.5/5 based on 75,000 verified reviews, compared to its App Store rating of 4.4/5. Mixed reviews from verified users.
Real Score vs App Store Rating
App Store Rating
Includes unverified reviews
Verified Real Score
Based on 75,000 verified reviews
Gap Alert: Amazon Music's App Store rating is 0.9 points higher than its verified Real Score. This suggests that some store reviews may be inflated by fake or incentivized ratings.
Pros & Cons
What Users Love
- Included with Prime
- HD and Ultra HD audio
- Alexa integration
- Podcast support
Common Complaints
- Prime tier is shuffle-only
- UI is confusing
- Fewer curated playlists
- Discovery is weak
Verified Reviews (20)
Free with Prime but limited
Amazon Music with Prime gives you 100 million songs but shuffle-only on most. Can't pick specific songs on demand. It's a perk, not a replacement for Spotify or Apple Music.
HD audio at no extra cost
Amazon Music Unlimited includes HD (lossless) and Ultra HD at no additional cost. Matching Tidal's quality at Spotify's price point. The audio quality value is excellent.
Alexa integration is the selling point
"Alexa, play jazz" works perfectly with Amazon Music. For Echo speaker households, the voice integration is the smoothest. The ecosystem play is Amazon's strongest argument.
UI is confusing and cluttered
The app interface is a confusing mix of podcasts, music, and ads for Unlimited upgrade. Navigation between stations, playlists, and library is unintuitive. The UX needs serious work.
Spatial Audio for Dolby Atmos
Dolby Atmos tracks sound great through compatible headphones. The spatial audio catalog is growing. For the price, getting spatial audio included is good value.
Podcast selection is decent
Podcasts are integrated into the app with a separate tab. The selection is good but the podcast player isn't as refined as dedicated podcast apps or even Spotify's podcast features.
X-Ray lyrics show song credits
The X-Ray feature shows real-time lyrics plus song credits, similar to Tidal. Knowing who wrote and produced the song while listening adds depth to the experience.
Prime shuffle change was terrible
Amazon changing Prime Music from limited on-demand to shuffle-only on 100M songs angered users. Having the catalog but not being able to play specific songs is frustrating.
Unlimited plan is competitive
At $10/month (or $9 for Prime members), Amazon Music Unlimited with HD audio competes well. If you're already in the Amazon ecosystem, the price and features match competitors.
Car Mode is a nice touch
The simplified car mode with large buttons for safe driving use is thoughtful. Most music apps overlook the in-car experience. Amazon Music's car mode is genuinely useful.
Playlists are behind Spotify
The curated playlists don't match Spotify's quality or variety. Fewer editorial playlists, less genre coverage, and the personalized playlists aren't as accurate.
Works well with Fire devices
On Fire TV, Echo devices, and Fire tablets, Amazon Music is the native music experience. If your home is Amazon devices, the integration is seamless.
Side Buzz for music news
The news and stories section about artists and music is a nice discovery feature. Short articles and features about the music you listen to add context.
Family plan at $16/month
The family plan for 6 people including HD audio is competitive. For Amazon Prime households, the additional cost is minimal and everyone gets full-quality streaming.
Not the best at anything
Spotify has better discovery. Apple Music has better integration (for Apple users). Tidal has better quality. YouTube Music has a bigger catalog. Amazon Music is decent at everything but best at nothing.
Offline downloads work
Downloading music for offline use works reliably. The download management is straightforward and the storage usage is manageable. Basic feature, done adequately.
Single device plan at $5
The $5/month single device plan for one Echo speaker is a budget option for smart speaker music. Cheap background music streaming for the kitchen or bedroom speaker.
Recommendations improving slowly
The personalized recommendations have improved over the past year but still feel generic compared to Spotify. More listening time should improve them, but patience is required.
Exists because Amazon does everything
Amazon Music exists because Amazon wants to be in every market, not because it offers something unique. It's adequate for Prime subscribers who don't want another subscription.
Good enough for casual listeners
If you're not a music enthusiast and just want background music, Amazon Music with Prime is good enough at no additional cost. For dedicated music fans, dedicated music apps are better.
Showing 1-20 of 12,847 reviews
Have you used Amazon Music?
Share your honest experience and help others make better decisions. All reviews go through our 5-step verification.
Write a Verified Review
Your review will go through our 5-step verification process
Amazon Music FAQ
Is Amazon Music worth downloading in 2026?
What is Amazon Music's real rating without fake reviews?
What do users like most about Amazon Music?
What are the biggest complaints about Amazon Music?
How does VerifiedAppReviews rate Amazon Music?
Last updated: April 2026